Account Deletion

You can delete your Corneroom account at any time. This will permanently remove your account and associated personal data from our platform.

How to Delete Your Account

Option 1: In the App

• Open the Corneroom app
• Go to Settings (gear icon)
• Tap Account
• Tap Delete Account
• Confirm your decision

Option 2: Via Support

Reach us through our Support page from the account associated with your request and ask us to delete your account. We will process your request within 7 business days.

What Gets Deleted

• Your profile information (name, email, phone, photo)
• Your listings (if you are a host)
• Your booking history
• Your messages and conversations
• Your reviews (both written and received)
• Your saved searches and wishlists
• Your verification documents

What We May Retain

Certain information may be retained for a limited period after account deletion as required by law or for legitimate business purposes:

• Financial transaction records — retained for up to 7 years for tax and accounting compliance
• Fraud prevention data — retained for up to 90 days to prevent abuse
• Legal hold data — if involved in an active dispute or legal proceeding

Retained data is stored securely and is not used for marketing or profiling purposes.

Before You Delete

Please note:

• Active bookings: Complete or cancel all active bookings before deleting your account. Deleting your account does not automatically cancel confirmed bookings.
• Pending payouts: If you are a host with pending payouts, ensure all payouts have been processed before deletion.
• This action is irreversible. Once deleted, your account cannot be recovered. You would need to create a new account to use Corneroom again.

Data Portability

Before deleting your account, you may request a copy of your personal data. Reach us through our Support page to request a data export, and we will provide your data in a portable format within 30 days.

Questions?

If you have questions about account deletion or data retention, reach us through our Support page.