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Account Deletion

Last updated: August 2, 2026

You can delete your Corneroom account at any time. This will permanently remove your account and associated personal data from our platform.

How to Delete Your Account

Option 1: In the App

  • Open the Corneroom app
  • Go to Settings (gear icon)
  • Tap Account
  • Tap Delete Account
  • Confirm your decision

Option 2: Via Support

Reach us through our Support page from the account associated with your request and ask us to delete your account. We will process your request within 7 business days.

What Gets Deleted

  • Your profile information (name, email, phone, photo)
  • Your listings (if you are a host)
  • Your booking history
  • Your messages and conversations
  • Your reviews (both written and received)
  • Your saved searches and wishlists
  • Your verification documents

What We May Retain

Certain information may be retained for a limited period after account deletion as required by law or for legitimate business purposes:

  • Financial transaction records — retained for up to 7 years for tax and accounting compliance
  • Fraud prevention data — retained for up to 90 days to prevent abuse
  • Legal hold data — if involved in an active dispute or legal proceeding

Retained data is stored securely and is not used for marketing or profiling purposes.

Before You Delete

Please note:

  • Active bookings: Complete or cancel all active bookings before deleting your account. Deleting your account does not automatically cancel confirmed bookings.
  • Pending payouts: If you are a host with pending payouts, ensure all payouts have been processed before deletion.
  • This action is irreversible. Once deleted, your account cannot be recovered. You would need to create a new account to use Corneroom again.

Data Portability

Before deleting your account, you may request a copy of your personal data. Reach us through our Support page to request a data export, and we will provide your data in a portable format within 30 days.

Questions?

If you have questions about account deletion or data retention, reach us through our Support page.